Privacy Policy for Foodour

Introduction

Welcome to Foodour! Your privacy is critically important to us. This Privacy Policy outlines the types of information we collect, how we use and share it, and the measures we take to protect your information. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us when you:

• Create or update your account: This includes your name, email address, phone number, delivery address, and payment information.
• Place an order: This includes the details of the food items ordered, delivery instructions, and payment details.
• Communicate with us: This includes your communications with our customer service or other team members.

1.2 Account Information

When you create an account with Foodour, we collect information such as your username, password, and other relevant account details.

1.3 Transaction Information

We collect information related to your transactions on our platform, including:

• Order history and details of items purchased.
• Payment history and billing information.
• Delivery details, including time, location, and preferences.

1.4 Device Information

We collect information about the devices you use to access our services, such as:

• IP address
• Browser type and version
• Device type, operating system, and version
• Mobile network information

1.5 Location Information

We collect precise location data from your device if you have granted permission. This information helps us to provide accurate delivery services and personalized content.

1.6 Usage Information

We collect information about how you use our services, including:

• Interaction with our app and website, including pages viewed, time spent, and navigation paths.
• Clicks on advertisements and promotional content.
• Features and functionalities used within our app.

2. How We Use Information

We use the collected information to:

2.1 Provide and Improve Services

• Process and deliver your orders accurately and promptly.
• Improve our app’s functionality, performance, and user experience.
• Personalize your experience by showing relevant food items, advertisements, and content.

2.2 Communication

• Communicate with you about your orders, promotions, updates, and other information.
• Send you confirmations, invoices, technical notices, updates, and security alerts.

2.3 Marketing and Advertising

• Show you relevant advertisements based on your preferences and behavior.
• Send promotional communications about our products, services, and special offers.

2.4 Security and Fraud Prevention

• Monitor and analyze activity to prevent fraud, ensure security, and protect our rights and the rights of others.
• Verify your identity and ensure the security of your account.

2.5 Legal Compliance

• Comply with legal obligations, such as responding to lawful requests and court orders.

3. Sharing Your Information

3.1 Service Providers

We may share your information with third-party vendors who assist in providing our services, including:

• Payment processors to facilitate transactions.
• Delivery partners to fulfill your orders.
• Marketing partners to deliver advertisements and promotions.

3.2 Business Partners

We may share your information with business partners with whom we collaborate for promotional activities.

3.3 Legal Authorities

We may disclose your information to legal authorities or third parties when required by law or to protect our rights, property, or safety, or that of others.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, alteration, and disclosure. Our security practices include:

• Encryption of sensitive information during transmission.
• Secure storage of data on protected servers.
• Regular security assessments and updates to our security protocols.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

5.1 Access

You have the right to access the personal information we hold about you. You can request a copy of your data by contacting us.

5.2 Correction

You have the right to request corrections to your personal information if it is inaccurate or incomplete.

5.3 Deletion

You have the right to request the deletion of your personal information. We will comply with your request, subject to any legal obligations to retain the data.

5.4 Objection

You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

5.5 Withdrawal of Consent

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

6.1 Understand and Save Preferences

• Store your preferences for future visits to our app and website.

6.2 Compile Aggregate Data

• Collect aggregate data about site traffic and site interactions to improve our services and offerings.

6.3 Deliver Targeted Advertising

• Show you relevant advertisements based on your behavior and preferences.

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

7. Third-Party Links

Our app may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of each website you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We will notify you of any significant changes through our app or via email.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Foodour Privacy Team
Email: info@foodour.pk
Address: Roomi Rd, Saddar, Rawalpindi, Punjab 46000, Pakistan

Effective Date: 1st July 2024

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing Foodour!